I guess I just need to vent.
Yesterday I called Mossberg Customer Service 4 times. (Times are EST)
#1 - Called @ 1:00PM - Was told there was a 15 min hold time - no problem - 1 hour later - the "Music" stopped and they hung up.
#2 - Called @ 2:30PM - Was told there was a 15 min hold time - no problem - 1 hour later - the "Music" stopped and they hung up.
#3 - Called @ 4:00PM - Was told there was a 10 min hold time - no problem - 45 min later a Customer Service Rep came on the line, I asked her for her name and she ignored the question and asked what she could do for me (so far so good),I explained hat I was looking for (the low comb for my butt stock #95059) She said that the low comb was included with the shotgun. I explained to her that I purchased it used from a LGS and the low comb was not with the shotgun. She requested my Serial No and I gave it to her. She said she would check and get right back to me. - On Hold again - 5 min - 10 min - 20 min - the "Music" stopped - dead silence - then 3-4 clicks then the dreadful dial tone - they hung up.
#4 - Called @ 5:55PM - Was told there was a 1 min hold time (every 2 min for 10 min) - Then the CS Gods smiled upon me (or so I thought), a Customer Service Rep answered, "How can I help you?" (music to my ears) - I explained that I wanted to purchase a part for my 12Ga Mossberg 500 - "Let me transfer to you someone who can help" - On hold with that "Music" again - 5 min - 10 min - 20 min - the "Music" stopped - dead silence - then 3-4 clicks then the dreadful dial tone - they hung up.
Tears came into my eyes, my dog and cat ran and hid, the neighbor ran over to see if I was OK, he said he heard a horrible scream (I don't remember the scream).
I guess I will have to try again Monday evening after work, Oh Well