Re: Re: Mossberg Customer Service Thread...
Ask for javier contreras. He seems to be the only person that isnt a.dumbass that works there.
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$lug said:Hi,
I actually joined due to this thread...
I have just gotten off the phone with mossberg CS and it has been the most horrible customer service situation I have ever been presented with.
Several years ago I purchased a 500 with a pistol grip maybe a month or two ago I sold the grip and started looking for a full size stock. I bought a hogue and it came in but has no bolt. Hogue said to call mossberg so I did.
The first CS rep had no clue as to what I was talking about. I asked to speak with a manager or another CS rep. I was put on hold for 10 mins then told there was no other cs rep or manager. I said fine transfer me to your managers voicemail and I will leave a message. At that point she magically had another CS rep. Well round two this rep came on with an attitude (obviously had talked to the previous rep). I stated my case and was told it would be 10+ dollars for a part I feel the company should provide. I said fine transfer me to a manger or their voice mail she put me on hold. 10 more minutes go by and she comes back saying her asst. mngr instructed her to handle the call and to not allow me to speak to a higher up. I said fine so your not going to let me talk to a manager? She said no that is not the case I have been instructed to handle this situation... So now I'm a problem? I ask her for her name and her supervisors name (Linda and Luis respectively) I also asked for the asst. mngrs bosses name she could not provide that info and we went in circles for about 15 minutes finally I convinced her to let me talk to a manager (who all this time is supposed to not be there according to the first rep.). Again put on hold for 10 mins. She comes back on to tell me she will forward me to his voicemail. Here I am 30 mins later still waiting on hold to talk to an answering machine....
Is this normal?
Any tips or ideas?
Maybe an email to someone actually in charge over there?
Thanks for any help.
EDIT:
Well it looks like I found my answer but at this point I'm going to sell the gun and go find a Remington I guess.
Another option is to go to a hardware store and buy a 5/16" hex head bolt that's 5.5 inches long.
Note: 5/16" is the width of the bolt(the long threaded part). The hex head is 1/2" and thus requires a 1/2" socket. When you look online about Mossberg stock bolts, sometimes you see people say 5/16, sometimes you see 1/2. This is why.
You'll want one that's exactly 5.5 inches long. 5 inches is too short and 6 inches is too long. I know because I bought a variety of 5/16" bolts. Stupidly, I tried installing the 6" one, and it was too long and went into the trigger group and broke something in the back of the trigger group.
Ask for javier contreras. He seems to be the only person that isnt a.dumbass that works there.
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