THIS IS RUMOR CONTROL, HERE ARE THE FACTS:
Problem 1:
I got a new 835 for Christmas. Right out of the box, gun would not load from the mag tube.
I called Mossberg and ordered a new cartridge stop/interrupter. The lady said they'd put a rush on it, but that it would take 2-3 weeks to ship. This was December 27, 2011.
I called on January 23, 2012 to see where my order was. The lady said they shipped it to me on January 18th, 2012 and to look for it over the next couple of days. I called again today and asked where my order was. "That part is on backorder and we haven't shipped it to you yet but will very soon."
Problem 2:
The gun shoots consistently high. Some loads miss my target (8.5x11" sheet of paper) completely at 30 yards with various loads and chokes. I looked down the barrel and found it to be bowed towards the front. I took it to a local gunsmith and two associates confirmed that it had a bend in it.
I discussed this as well today when I called Roger at Mossberg about my previous order. Roger has been the first person so far to say, "Sorry about that."
Mossberg wanted me to pay shipping to send the gun back to them. I refused and am now supposed to be getting a postage paid lable.
I've had the gun a month and it's already a headache. It's a shame because there's a lot of stuff I like about the gun, mainly the safety/slide release locations and the overbored barrel.
Extremely pissed with Mossberg right now. It's an effort to keep from losing my lid when talking to CS.
Joined just to let you guys know and to see if you could help.
Problem 1:
I got a new 835 for Christmas. Right out of the box, gun would not load from the mag tube.
I called Mossberg and ordered a new cartridge stop/interrupter. The lady said they'd put a rush on it, but that it would take 2-3 weeks to ship. This was December 27, 2011.
I called on January 23, 2012 to see where my order was. The lady said they shipped it to me on January 18th, 2012 and to look for it over the next couple of days. I called again today and asked where my order was. "That part is on backorder and we haven't shipped it to you yet but will very soon."
Problem 2:
The gun shoots consistently high. Some loads miss my target (8.5x11" sheet of paper) completely at 30 yards with various loads and chokes. I looked down the barrel and found it to be bowed towards the front. I took it to a local gunsmith and two associates confirmed that it had a bend in it.
I discussed this as well today when I called Roger at Mossberg about my previous order. Roger has been the first person so far to say, "Sorry about that."
Mossberg wanted me to pay shipping to send the gun back to them. I refused and am now supposed to be getting a postage paid lable.
I've had the gun a month and it's already a headache. It's a shame because there's a lot of stuff I like about the gun, mainly the safety/slide release locations and the overbored barrel.
Extremely pissed with Mossberg right now. It's an effort to keep from losing my lid when talking to CS.
Joined just to let you guys know and to see if you could help.