Poopypants said:
So..... yeah..... def supposed to come with the gas spring... waited almost 2 whole months for the stupid thing n it's got to go right back to them. I'm pissed.
turn around, 4-5 weeks THEN if it comes back complete I'll get to test fire my hunting rounds n report back with a review on the barrel performance and accuracy of dupo28 rounds from a rifled barrel.
poopypants said:
Yup, I'd expect the piston is interchangeable throughout n is easy enough to swap....
well fedex picked it up on the prepaid shipping label they sent me...count down to return begins now
so an update....
when I was given a prepaid postage to print out and send my barrel back, David, the guy I talked to, said he had notes on the computer and would make sure to expedite the return process for me... just give him a call after I see the tracking shows its delivered on their end to remind him...
I thought great! someone random@Mossberg CS that's on my side!
well I go ahead and give him a call at his extension, get and leave a voicemail and hope for the best, he said he'd have it back in a week @ most and it arrived there on June 7th.... today, June 20th and still nothing, no call back no email(all of which he had from the first transaction)
so I call back today to find out what's going on, same extension but now I get this absolutely insufficient and pushy last named Sonya... I speak to her for a couple minutes trying to get her the info cause I guess David "no longer works in that department"
"well he said he left notes regarding this"I said frustrated again cause she now says "oh yes,I see it now, it arrived on the 7th and is still waiting approval for repair from the head of tech support... it will be at least 6 weeks before it gets sent out"
I of course am upset and say that's not what I was told previously, can I please speak to David and he can straighten this out wether he's in this department or not... she snaps at me"there is no phone where David is working, I can't help what he told you but I can't do anything about it"....
im about to lose it and tell her what for when BING! a flash to my mind from Mossberg owners posts gone by.... "fine, May I please speak to Javier Contreras?" I got the fastest please hold and a click to hold music I think I have ever heard...
she comes back on briefly "one second sir I getting the information together" a couple minutes later "ok, I spoke to the head of the technical department, he had yet to hear about what was going on but he says he's sorry he'll get on it before this weekend and try to get it out first thing next week, by the way my name is Sonya again and I am sorry but I couldn't tell you anything more without his approval first (obviously trying to cover her butt and instead left me with the name of the worst cs employee ever that will be getting emailed to Javier), is there anything else I can do for you?"
oh yes, by the way, what is the name of the tech supervisor you had to get approval from? "Joe Zakher" oh, ok, I exchanged emails with him a couple months ago, good to know.......... nothing...but....silence...
goodbye, a meager "goodbye sir"....
so thanks Mossberg owners, again you've saved my butt by allowing me to name drop the heads of both the CS department AND associate myself with the head of their technical department to utterly floor this crap excuse of a CS representative...
