Big5 decided to exchange my rifle for a new one, more DROS paperwork and another 10-day wait! I got a call back today saying they cannot release the firearm to me because of issues with my drivers license. First, I lost my wallet 4 years ago with my DL inside and never got a new one, second its been expired since October of last year, third I bought the rifle on 2/7/13 using my state ID and picked up 2/18/13 I exchanged it yesterday March 7. If my DL is the issue why was I able to purchase it the first time but not this time?